Returns Policy 

Items are returnable within 14 days from the delivery date and an exchange or full refund will be given.  If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your refund once we've received and processed the returned item.

Please note for health and safety reasons : No exchanges or refunds are available on pierced earrings.

It is your responsibility to ensure all goods are returned in a safe and secure manner so the goods arrive back undamaged.  That means using sturdy packaging.  Damaged goods will not be accepted.  It is in your best interest to send the items via Royal Mail Special Delivery, as Imogen-mei Jewellery can not be liable for any items lost in transit.  This is also for your own safety, as sending the items using this secure service insures you for the value of the goods.  If you are returning goods Internationally a similar type of secure service should be used.  

All Items must be returned in their original metal jewellery box.  If items are returned Not in their original metal jewellery box you will be charged a fee of £5 for incomplete return.  

Items must Not have been used or worn.  Please note that every item will arrive with a tag attached and these tags must Not be removed if you are planning to return the jewellery.   Only remove the tag once you are sure about your product.   Unfortunately, we cannot accept items returned if their tag has been removed.  In the unlikely event that products arrive in faulty condition the items must be sent back with the tag still attached.   If any goods have arrived to you in a faulty condition then you must contact Imogen-mei immediately, within 48 hours, on +44 (0) 871 245 64 65 or via the Returns Form within Your Account.

Please return items to the following address: 

Imogen-mei Jewellery

48 Blenheim Gardens

London

NW2 4NS

United Kingdom   

When returning goods please remember to include a copy of the original invoice so we are able to identify the sender.    

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping 

Due to certain restrictions regarding delivery of Jewellery to International Destinations we are unable to deliver to all countries at this time.  At this time we currently deliver to the following countries -  

United Kingdom and a large proportion of Europe.  Australia, Brazil, Canada, Israel, Japan, New Zealand and United States of America.

Imogen-mei doesn’t believe in punishing people for ordering more goods.  So we don’t base our deliveries on weight.  We will ship to you as many items as you wish to order for one set price.  We will be paying the extra cost to deliver each additional item - but we are prepared to pay that cost for your loyalty!

All Jewellery will be sent via Royal Mail Special Delivery if ordered for delivery within the United Kingdom. Next day Special Delivery will cost £6.00.  Deliveries to Europe will cost £8.95, whilst deliveries to all other International destinations will cost £10.50.

Once dispatched, the estimated delivery time within most of the UK is 1-2 days.  Please make sure someone will be at the shipping address to sign for the package as the delivery will need a signature.   Estimated delivery time to any other destination, outside the UK, is 2-5 days.  Imogen-mei Jewellery cannot be held responsible for any delays at customs.

When you see a Pre-Order sign on the product page that means you are able to pre purchase the jewellery and when the item becomes available for delivery it will be shipped out to you.  The date stated next to the Pre-Order is the expected date for dispatch.  If there is a delay we will contact you, but generally please do not expect delays.